Delete your Online Mall account

Request deletion without the app

Email muradpetrosyan.mp@gmail.com, preferably from the email registered to your account. Say that you want your Online Mall account and associated personal data deleted. If you cannot access that email, explain this so we can discuss safe verification.

You do not need to reinstall the app. We will verify account ownership before action; an email alone does not automatically authorize deletion. Never send your password or login/reset link. We have not published a fixed processing deadline; support will explain the next steps and any issue preventing completion.

What is deleted

The implemented deletion workflow removes the authentication account and private profile, account-linked saves, follows, preferences/notifications and follow-up survey records. Unreferenced user-owned uploads and purely personal records without a retained business/history purpose are removed. The app clears its local signed-in session and supported account-specific local data after successful in-app deletion. An email request cannot remotely erase data already stored on every device; uninstalling/clearing local app data removes those local copies.

If you currently own a shop

Your account is deleted, but the shop, products and referenced business images remain. The shop's owner assignment becomes empty and its private owner contact is cleared. Admin can assign another owner later. Deletion of a former owner's account must not change the replacement/current owner's assignment or private contact.

Public business contact details and content on retained shop/product records are not automatically treated as private account credentials. If those records contain your personal phone, name or photo, identify the specific content in your request so support can review it.

What history remains

Operational/audit and statistical history needed for business integrity may remain with the deleted identity unlinked and relevant personal details scrubbed. Individual follow-up surveys are deleted with the profile. Necessary completed legacy business history may be anonymized; purely personal/pending legacy records are deleted. This does not reactivate reservations or Purchase QR verification.

Referenced business images are preserved at their existing paths through the supported Storage workflow. Some provider backups may persist for their normal retention cycle.

Administrator protection and failures

The last remaining Admin cannot delete their account until another Admin is assigned. A non-final Admin may delete their account; useful audit history remains with the actor identity unlinked/scrubbed.

If deletion is interrupted, the workflow is designed to resume safely on retry. Do not assume the account is deleted until success is confirmed. Contact muradpetrosyan.mp@gmail.com if retrying does not resolve the issue.