Online Mall support

When reporting a problem

Tell us what happened, your device/platform, the app version if available, and steps to reproduce it. A screenshot can help; remove private information first. Include your account email only when the issue needs account-specific help.

Never send your password, email verification link, access/refresh tokens or payment details. Online Mall does not currently offer checkout, reservations or Purchase QR verification.

Account or email-link problems

For an expired confirmation/reset email, request a fresh link in the app. Shop-owner invitations can be resent by Admin; contact this inbox if you need help. Use the newest email and open it on the device with Online Mall installed.

Cannot access your account?

You can still request deletion by email without reinstalling the app. See account deletion for what is deleted and retained.